HK Powersports-Laconia

Couldn’t be happier with my experience at HK Laconia. Matt Kelley made purchasing my new 24 lynx snowmobile a painless and swift experience. This was my first time at this dealership so me being me, I was very pessimistic going into things. But Matt and the team quickly eased any concerns. The communication is absolutely unmatched and every request was handled immediately. I’d give 10 stars if I could. Even Keith at the parts counter made registration a breeze. Very greatful overall. Would definitely recommend this dealer to anyone in the market or in need of parts.

I cannot say enough about HK Laconia and the staff I have interacted with; Brandon and Drew have been exceptional in their customer service and follow through. I want to be clear - I had a motor blow on a brand new ski, a couple warranty issues, and then faced the dreaded Covid delay with my second ski, but through it all they were helpful, understanding, and willing to work hard to get me back on the water. I say this, because it is one thing to make a quick sale and leave thinking staff was friendly, but another to face challenge after challenge and have them step-up each time to make it right. I have also had them save me when I got a flat tire on my R6, so this is not limited to watercraft that is purchased through them. Bottom line, is that I bought a ski, but feel like a gained some friends in the process; that is a rare experience these days.

Worst dealership in New Hampshire, topped with the worst sales group. Traded in my Jetski. They promised me a new one by the time season started. Of course they sold mine and never had one to replace it. Then I finally do get one that they had left on reserve and now it has all sorts of issues, including the battery not turning over ever. Avoid avoid avoid.